Work

Here are some highlights from my recent work:

Calico Threat Defense

Over the course of nearly two years, I led a team of engineers, security analysts, and designers to make major improvements to Calico's threat defense feature set. What started as a disparate set of features with little customer adoption, we made major improvements to both the detection quality and user experience to build a portfolio of features that excited customers and prospects and helped differentiate our offering from competitors.

We reduced the effort of enabling features from a series of kubectl commands in the terminal to a few clicks in the UI. This significantly increased the adoption of our threat defense features, as most security users don't have direct admin access to Kubernetes clusters to execute kubectl commands, but can be granted access to write permissions for Calico Cloud.

We also improved the UX of alerts generated by the threat defense features, improving the format of alerts and adding useful context, to help users more easily triage alerts and identify next steps for remediation.

Moreover, by improving the data model for all alerts generated by threat defense features, we were able to consolidate all the alerts into a single user experience. We are currently working on implementing a dashboard summarizing key information on all potential threats detected in one's Kubernetes cluster. Stay tuned for the release of the new dashboard!

Cloudflare Security Center

As a product manager on Cloudflare's Emerging Techngology & Incubation team, I helped launch several 0 to 1 product initiatives at the intersection of cybersecurity and data science. One of my favorite launches was Cloudflare Security Center, an attack surface management tool.

We wanted to create a tool that would help security teams understand and visualize their attack surface for web properties that they had set up on Cloudflare. I conducted user research with security engineers across the world, ranging from 10-person dev teams to Fortune 100 companies. Over the course of several months, I led a talented team of engineers and designers to iteratively develop the product with private beta users prior to the public launch.

Read about the Security Center Launch ↗

Calico Cloud Onboarding

Leading Tigera's product-led growth initiative, I worked on a number of experiments to increase sign-ups and user activation for our free trial program. In one such experiment, we wanted to encourage more users to complete set-up and connect their Kubernetes clusters to our cloud service. To help encourage this behavior, we created a checklist-style onboarding guide to walk the user through set up and get started with key product features. With the new onboarding guide format, we were able to double the number of users completing set up, which led to these users spending 10 times longer engaging with the product during their free trial.